Ramita Vikram is the VP and head - Customer Experience - Akasa Air at , where they drive strategic initiatives and growth.
Professional Journey: Ramita's career began with a strong foundation, holding key roles such as VP and head - Customer Experience - Akasa Air at , where they contributed significantly to business expansion.
Professional Milestones:
- Led efforts that significantly boosted brand recognition as VP and head - Customer Experience - Akasa Air at .
- Played a key role in strategic planning and execution at .
Ramita Vikram is highly skilled in Value Proposition: • Enterprise Risk and Business Continuity manager Designed, evangelized information risk management framework and Business continuity program. • Lead the COPC certification and re-certification for all types of service offerings at FIS Customer service-Inbound/Outbound voice Collections- Inbound /Outbound, making them a valuable asset to any organization.
Experience
Vice President Customer Experience
Akasa Air
Jul 2022 - Present
Mumbai, Maharashtra, India
Head - Quality,Risk, Business Continuity and Customer Experience
VFS Global Services
Jan 2012 - Jul 2022
global
Education
PG in Managament, Airline, Cargo and Hospitality
Michigan University
Bachelor of Arts, English
Stella Maris College